Terms of Service

1. What Etch Is

Etch is a skincare coaching service. We help clients build personalised skincare routines based on their skin type, concerns, goals, and budget. Etch provides educational guidance and product recommendations — it is not a medical service and is not a substitute for professional dermatological or medical care. If you have a diagnosed skin condition, please consult a licensed healthcare provider.

2. How Sessions Are Delivered

Depending on your plan, coaching is delivered via one or both of the following:

• WhatsApp — ongoing text-based communication for routine guidance, product questions, and check-ins.
• Google Meet — live video consultation for in-depth skin assessment and routine-building sessions.

Session details and scheduling instructions are shared via WhatsApp after payment is confirmed.

3. Bookings & Payment

All bookings are confirmed only after full payment is received. International clients pay via Stripe (card). Pakistan-based clients may pay via JazzCash. Your session details and next steps are sent once payment is verified. Incomplete or unverified payments do not constitute a confirmed booking.

4. No Refunds

All payments are final and non-refundable once a booking is confirmed. By completing payment, you acknowledge and agree to this policy. If you are unable to attend a scheduled session, please reach out via WhatsApp as early as possible — we will do our best to accommodate a reschedule at our discretion, but we are not obligated to do so.

5. No-Shows

If you do not attend your scheduled session and did not contact us in advance, the session is considered forfeited. No credit or reschedule will be offered in this case.

6. Results Disclaimer

Skincare results vary from person to person based on genetics, lifestyle, consistency, and other factors outside our control. While our guidance is grounded in established skincare practice, we make no guarantees about specific outcomes or timelines. We do guarantee that our recommendations are honest, personalised, and given in good faith.

7. Client Responsibilities

To get the most out of your session, you agree to provide accurate information about your skin, current products, and concerns. You are responsible for purchasing any recommended products and for following your routine consistently. Etch is not responsible for adverse reactions to products applied outside of our guidance.

8. Intellectual Property

All routines, recommendations, and session content provided by Etch are for your personal use only. You may not share, resell, redistribute, or publish this content without our written permission.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Etch's total liability for any claim arising from these services is limited to the amount you paid for the session in question. We are not liable for indirect, incidental, or consequential damages of any kind.

10. Changes to These Terms

We may update these terms from time to time. Continued use of our services after an update constitutes acceptance of the revised terms. We will notify active clients of material changes via WhatsApp or email.

11. Contact

Questions about these terms? Reach us on WhatsApp at +44 7492 259063 or email harrisarifali@gmail.com.